1. Browse our website and select the product you want.

2. Click “Add to Cart”.

3. Go to your cart and click “Checkout”.

4. Fill in your shipping and contact information.

5. Choose your payment method (Mobile Money, bank card, or cash on delivery).

6. Confirm your order.

You will receive a confirmation via SMS or email once your order is placed.

If you wish to cancel or change your order, please contact our customer support immediately at +250785616216 or email sales@vistamall.rw.
Orders can only be canceled before they are processed or shipped.

To open an account:

1. Click on the “Sign Up” or “Create Account” button on the homepage.

2. Enter your name, email, phone number, and a password.

3. Click “Register” to complete the process.

You can also sign up using your Google or Facebook account if enabled.

You can return a product within 7 days of receiving it, as long as it is unused and in its original packaging.
To request a return:

1. Go to your account and select the order.

2. Click “Request Return” and fill in the reason.

3. Our team will guide you on how to return the product and receive a refund or replacement.

Yes, some products come with a manufacturer’s warranty or a limited store warranty. Warranty details are mentioned on the product page.
For any warranty claims, please contact us with your order details and proof of purchase.

We offer the following shipping methods across Rwanda:

• Standard Delivery (1–3 business hours) in Kigali.

• Upcountry Delivery (2–3 business days).

• Pickup Stations in selected areas.

• Express Delivery is available in Kigali at an extra cost.

Shipping fees and delivery times are displayed during checkout.

We offer reliable and flexible shipping options across Rwanda:

1. Standard Delivery (Kigali)

   • Delivery within 1–2 business hours.

   • Available Monday to Saturday.

2. Upcountry Delivery (Outside Kigali)

   • Delivery within 2–5 business days, depending on your location.

   • We deliver to all major towns and districts in Rwanda.

3. Pickup Station / Collection Point

   • You can choose to collect your order from a nearby pickup station.

   • You’ll receive a notification when your package is ready for pickup.

4. Motorbike Delivery (for small items)

   • Fast and affordable delivery by moto riders in Kigali.

   • Usually delivered within a few hours.