At vistamall.rw, your satisfaction is our priority.

If you are not happy with your purchase, here’s how we handle returns:

1. Return Window
You can return most items within 7 days of delivery.

2. Conditions for Return

• Item must be unused, in original packaging, and in the same condition you received it.

• Proof of purchase (order number or receipt) is required.

• Some items (like perishables, personal care products, and custom orders) may not be eligible for return.

3. How to Request a Return

• Contact our Customer Support at sales@vistamall.rw within 7 days.

• We will guide you through the return or exchange process.

4. Refunds

• Once we receive and inspect the item, we will process your refund within 7 business days.

• Refunds will be issued to your original payment method or as store credit.

5. Exchanges

• If you received a damaged or wrong item, we will replace it at no extra cost.

Note:
Return shipping costs may apply unless the item was defective or incorrect.

By shopping on vistamall.rw , you agree to this return policy.